Incident Manager

Protect your customers, employees and your reputation.

 

Empowering your employees to come forward requires more than a simple hotline number, it requires a multi-pronged approach that includes training, reporting, incident management and full transparency of corporate policies and code of conduct.

 

Steele’s Incident Manager is the most flexible case management and hotline service available. Simplify incident reporting and ensure complete case investigation with full transparency using our Incident Manager, the industry’s best solution for reporters, investigators, and businesses.

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Encourage incident reporting and simplify case management

Incident Manager dashboard

Case Management

Automation frees your investigators to focus on the case.

  • Everything within one click – case notes, attachments, etc
  • Timely escalations to maintain focus on critical steps
  • Real time translation means your teams are never waiting

Easy Incident Reporting

Configure questions and offer upload options to ensure you collect all information needed for any type of report.

  • Web-based, SMS, phone
  • Secure and discreet follow-up with reporters
  • Ability to report anonymously

Configurable Workflow

Streamline case investigation and ensure process compliance by routing cases through a fully customized workflow.

  • Design incident, group, and task specific workflows
  • Implement and ensure regulation compliant business processes
  • Immediate insight into case status and progress

Personalization and Control

Make the system work for you, not the other way around.

  • Users setup their experience to conform to their ways of working
  • Administrators easily ensure that required steps are completed
  • Powerful, configurable, and shareable dashboards and reports