Eight Steps to Incident Management

Incident management programs are the connective tissue that keeps a culture of compliance together. They are the system that takes an employee complaint from start to resolution — and managed correctly, at scale, that system can provide invaluable insight about corporate performance and risks along the way. 

Put simply, incident management systems are not only about satisfying regulatory requirements for an effective compliance program. Designed and operated wisely, they can also amplify a company’s strategic advantage against competitors. 

The core elements of an incident management system are a flexible intake process that helps people to submit complaints; consistent processes that can automate as many investigative steps as possible; and data analytics capability that helps managers to study issues in aggregate, and then make improvements to policies, procedures, and controls.

What points should compliance officers keep in mind as they build incident management programs? Consider these eight best practices. 

This whitepaper covers:

  • The core fundamentals of Incident Management.
  • The importances of knowing your audience.
  • Modeling an ideal Incident Management process and the importance of consistency.
  • Leveraging analytics, controls and automation.

Download the whitepaper below.